Return and exchange

If for any reason you are not satisfied with your order or the size you have chosen, we will help you make a return or exchange for another size.

You can return items that don't fit or that you don't like within 14 days of receiving the goods.

How to make a return or exchange:

Remember that the grounds for complaint do not give:

  • Print and fill out the form (download) and the payment confirmation that came to your email when you placed the order
  • Package the item with the form and proof of payment and send it to the address:

ul. Krochmalna 54 lok. U6
00-864 Warszawa

  • The goods must not bear traces of use, must be originally labeled and have packaging.
  • Delivery costs of the goods are paid by the buyer.
  • In the case of an exchange for another product, the cost of returning and shipping the new product is paid by the buyer.
  • In case of return of goods, SIDRO will only refund the amount for the goods.
  • Transactional returns are processed within 14 days of receipt of the return.
  • Refunds are made to the bank account specified in the return form.
  • For returns of discounted goods, SIDRO will refund the purchase price of the discounted goods to the gift card.

Remember that the grounds for complaint do not give:

  • natural consumption of goods
  • mechanical defects
  • misfit
  • making repairs yourself
  • misuse
  • failure to follow laundry instructions
  • inadequate ironing temperature

Do you want the courier to pick up the defective goods free of charge? Download and fill out the claim form.

Contact us by writing to, send the form to this address , and we will order a courier for you.

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