If for any reason you are not satisfied with your order or the size you have chosen, we will help you make a return or exchange for another size.
You can return items that don't fit or that you don't like within 14 days of receiving the goods.
How to make a return or exchange:
Remember that the grounds for complaint do not give:
- Print and fill out the form (download) and the payment confirmation that came to your email when you placed the order
- Package the item with the form and proof of payment and send it to the address:
SIDRO Store
ul. Krochmalna 54 lok. U6
00-864 Warszawa
Notice:
- The goods must not bear traces of use, must be originally labeled and have packaging.
- Delivery costs of the goods are paid by the buyer.
- In the case of an exchange for another product, the cost of returning and shipping the new product is paid by the buyer.
- In case of return of goods, SIDRO will only refund the amount for the goods.
- Transactional returns are processed within 14 days of receipt of the return.
- Refunds are made to the bank account specified in the return form.
- For returns of discounted goods, SIDRO will refund the purchase price of the discounted goods to the gift card.
Complaint:
Remember that the grounds for complaint do not give:
- natural consumption of goods
- mechanical defects
- misfit
- making repairs yourself
- misuse
- failure to follow laundry instructions
- inadequate ironing temperature
Do you want the courier to pick up the defective goods free of charge? Download and fill out the claim form.
Contact us by writing to office@sidrostore.com, send the form to this address , and we will order a courier for you.
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